Privacy Policy
This privacy policy describes how DriveCH Vignettes ("we", "us", or "our") collects, uses, and shares personal information when you use our online platform for fast and secure electronic vignette registration.
Who We Are (Data Controller)
DriveCH Vignettes is the data controller responsible for processing your personal information in connection with the services offered on our site. Our physical address is Rue du Rhône 114, 1004 Lausanne, Switzerland.
Information We Collect
We collect information that you provide directly to us when you use our service. This may include:
- Vehicle details, such as license plate number and country of registration, necessary for vignette registration.
- Contact information and identification details, such as your name, postal address, and other details required to process your order and create an account if applicable.
- Payment information, which is processed securely by third-party payment providers. We do not store your full payment card details on our systems.
- Information you provide when contacting our customer support or using our chat services.
We also automatically collect certain information when you visit our site, such as:
- IP address
- Browser type and operating system
- Pages you view on our site
- Time and date of your visit
- Referring website addresses
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services, including processing your electronic vignette registration.
- To fulfill your requests and process your transactions.
- To communicate with you about your orders, service updates, and support inquiries.
- To improve our site and services, and develop new features.
- To ensure the security and integrity of our service and prevent fraud.
- To comply with legal obligations and regulations related to electronic vignette registration.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Performance of a contract: Processing is necessary to provide the electronic vignette registration services you requested.
- Legal obligations: Processing is necessary to comply with legal requirements, such as reporting obligations related to vignette validity to relevant authorities.
- Legitimate interests: Processing is necessary for our legitimate interests in operating and improving our service, preventing fraud, and ensuring security, provided these interests do not override your fundamental rights and freedoms.
- Consent: We may rely on your consent for specific processing activities, such as the use of certain cookies or if you agree to receive non-essential communications (if applicable, but this is not the primary purpose of our service).
How We Share Your Information
We may share your personal information with:
- Relevant authorities responsible for monitoring and enforcing electronic vignette validity, as required by law.
- Third-party service providers who perform functions on our behalf, such as payment processors, hosting providers, and customer support platforms. These providers are contractually obligated to protect your information and use it only for the purposes for which we provide it to them.
- In connection with a merger, sale of assets, or other business transaction, provided the receiving party agrees to protect your information in a manner consistent with this policy.
- When required by law or to respond to legal process, such as a court order or subpoena.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymize it.
Your Rights
Under applicable data protection laws, including GDPR, you have certain rights regarding your personal information. These rights may include:
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate or incomplete information.
- The right to request the erasure of your personal information under certain circumstances.
- The right to restrict the processing of your personal information under certain conditions.
- The right to object to the processing of your personal information under certain circumstances.
- The right to data portability, allowing you to receive your personal information in a structured, commonly used, and machine-readable format.
- The right to withdraw your consent at any time, where processing is based on consent.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and provide certain functionalities. You can manage your cookie preferences through your browser settings or potentially through a cookie banner on our site.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Any changes will be posted on this page.
Contact Us
If you have any questions about this privacy policy or our data practices, or if you wish to exercise your rights, please contact us by mail at:
DriveCH Vignettes
Rue du Rhône 114
1004 Lausanne
Switzerland